Refund policy
Defective, Damaged, or Incorrect Items
We stand behind the quality of the pieces we select for our collection. If your item arrives defective, damaged, or you receive the incorrect product, please contact support@valkyriejewels.com within 72 hours of delivery.
To expedite the process, please include your order number and clear photos of the issue. Once your claim is reviewed and approved, we will issue a full refund to your original payment method. In these specific cases, a return of the physical item may not be required.
Final Sale Policy
To maintain our curated collection and offer competitive pricing across our entire range, all sales at Valkyrie Jewels are final. We do not offer returns or exchanges for change of mind, sizing preferences, or personal style choices. We encourage you to review all product specifications and imagery thoroughly before completing your purchase to ensure our pieces meet your expectations.
Refund Processing
If a refund is approved, it will be processed to your original payment method within 10 business days. Please note that processing times may vary depending on your bank or payment provider. If more than 15 business days have passed since your refund was approved, please contact us at support@valkyriejewels.com.